Refund Policy

You have 14 days from the date of purchase to request a refund. Refunds are only applicable if the physical goods in your order have not yet been shipped.

Due to the digital nature of most of our products (server ranks, privileges, etc.), refunds may not be available once the digital content has been delivered or activated on your account.

To request a refund, please contact us via email at [email protected]. This is the only way to initiate a refund request.

In your email, please include your order confirmation number, the email address used for the purchase, and a brief explanation of why you are requesting a refund.

Refunds will be processed within 14 business days of approval. The refund will be issued to the original payment method used for the purchase.

Please note that payment processing fees may not be refundable, and the final refund amount may reflect this deduction.

The following items are generally non-refundable:

• Digital content that has been delivered or activated
• Subscription services after the initial 14-day period
• Personalized or custom items
• Purchases where the terms of service have been violated

In cases where a server or service outage has prevented you from receiving the benefits of your purchase, we may extend the eligibility period for refunds. These cases will be evaluated on an individual basis.

We may update this Refund Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

If you have any questions about our Refund Policy, please contact us at [email protected].